A Gulf petrochemicals operator
Energy / Petrochemicals · Gulf
The shape of this problem
The answer exists and nobody can find it
The problem
Visitors needed conversational access to company, product, facility, location, and contact information. For an industrial operator this traffic is low-value but not low-volume: contractors, suppliers, applicants, and members of the public asking where to go, who to reach, and what a facility does. Each question is trivial in isolation and none of them are what reception or corporate communications exist to do, yet there was no route to the answers other than a person.
What we built
We reshaped the shared voice platform around a Gulf petrochemicals operator - removing the telecom account logic, adding a corporate knowledge tool, and building location and contact journeys into both phone and browser interactions.
What moved
| Measure | Before | After |
|---|---|---|
| Reception and switchboard contacts handled without a person | not measured | 64% |
| Average time to a location, contact or facility answer | 2.9 minutes | 31 seconds |
| Time to reshape the existing voice platform around a Gulf petrochemicals operator | not measured | ~3 weeks |
Reception and switchboard contacts handled without a person
64%
Reception and switchboard contacts handled without a person
The ring is the whole of that measure. The grey arc is the other 36%.
Average time to a location, contact or facility answer
Figures are drawn from the practice's own delivery records for the engagement named, measured against the process that preceded it. They have not been through third-party audit, and none is presented as an average across clients.
What it turned on
Reusing a proven platform meant the effort went into what was actually different - the corporate knowledge source and the location and contact journeys - rather than rebuilding turn management, escalation, and closure behaviour that had already been validated elsewhere.
- Service line
- Service & Conversation AI
This is the most crowded line in the market - every competitor sells a chatbot. Lead with the traceability and the QA coverage, which most of them cannot do, rather than with the assistant itself.
Start here
Which of the four is yours?
Tell us the documents and the monthly volume and we will send the two closest records, with the proof behind each and the honest note where the match is partial.
You get a reply within one working day, from the engineer who would do the work - not a sales sequence.