A Gulf telecom operator's finance function - Contract intelligence

المشكلة

Billing teams needed to validate invoices and partner revenue shares against complex contracts. The terms that determine a settlement are written in prose, negotiated per partner, and amended over time, so the correct figure is not derivable from the billing system alone - someone has to read the contract and apply it. At partner-portfolio scale that stops being verification and becomes sampling, and revenue leakage lives in the unsampled remainder.

ما بنيناه

We built a workflow that interpreted contract terms and applied them to customer billing and partner-settlement records, surfacing the exceptions for human review.

ما توقّف عليه

Surfacing exceptions rather than recomputing settlements kept commercial judgment with the billing team while removing the reading burden that made full coverage impossible in the first place. Relevant to any operator whose revenue assurance is bounded by how many contracts a person can read.