A national economic-development agency running an SME grant program
Government / Public Sector
شكل هذه المشكلة
The same judgment, made differently every time
المشكلة
Case officers read several thousand long-form applications in full to check basic eligibility before any substantive review, even though many failed on straightforward checkable criteria. Decision timelines stretched past three months, much of it spent clearing applications that were ineligible for simple reasons.
ما بنيناه
We audited a full prior cycle before designing anything and found eligibility rested on a small set of hard, deterministic criteria buried in unstructured text. We scoped the system to eligibility screening only - substantive scoring stayed entirely human - and ran it in parallel with manual screening for a full cycle to prove it never wrongly rejected an eligible applicant before it influenced any real decision.
ما تغيّر
| المقياس | قبل | بعد |
|---|---|---|
| Officer time spent on eligibility screening | † | down 68% |
| Time-to-eligibility-decision | 3+ months | under 6 working days |
| نتيجة مقيسة | لا قياس سابق | Zero eligible applicants wrongly screened out across the validation cycle |
† مقيسة مقابل المستوى السابق للمقياس نفسه.
Officer time spent on eligibility screening
مقيس مقابل عملية العميل السابقة نفسها، مُقاسة إلى ١٠٠. والمصدر ينشر مقدار التغيّر، لا الرقم المطلق الذي تغيّر عنه.
الأرقام من سجلات التنفيذ الخاصة بالممارسة للمشروع المذكور، مقيسةً مقابل العملية التي سبقته.
The condition was simple - it must never reject someone who actually qualified, and they proved that before we let it touch a live decision.Director of Programme Delivery
- خط الخدمة
- Document & Request Triage
ابدأ من هنا
أيّ الأربعة هو مشكلتكم؟
أخبرونا بالمستندات والحجم الشهري وسنرسل أقرب سجلّين، مع الأرقام وراء كل منهما وما يلزم لتكرارها على موادكم.
يصلك الرد في غضون يوم عمل واحد، من المهندس الذي سينفّذ العمل.